IT Desktop Support L2
About the role:
This is an outstanding opportunity for an ambitious engineer wanting to develop their career. This is a role that will challenge you in a fast-paced, future-focused environment, rewarding those with drive and passion.
Working at Level 2, you will be dealing with a wide range of technologies, and support requests, working directly with customers to provide a great customer experience.
You will build broad technical capability right across the desktop, network, server, and modern workspace, and have future opportunities to grow into other Engineering roles.
Location: Radius Care Support Office, Level 4/56 Parnell Road, Parnell, Auckland 1052
Hours of work: 40 hours per week, Monday to Friday, 08:30 to 17:00 (flexible)
Some duties include but not limited to:
- Provide an outstanding customer experience.
- Troubleshoot and respond to incidents/service requests.
- Resolve tickets aligned to our SLA’s.
- Investigate root cause and recommend solutions.
- Maintain site documentation to Radius standards.
- Assist with hardware builds/deployments and software implementations.
- Build exceptional rapport with our customers.
To be successful in this role you will need:
- Previous experience in the Managed Service Provider (MSP) environment
- At least 2-3 years of service desk experience
- Microsoft stack, Network, Hardware, Apple, Remote Desktop Services, Backup and imaging technologies, Anti-Virus technologies, VMware and Hyper-V, Autotask.
- Excellent verbal and written communication skills
- You are great on the phone and customer-centric.
- You’ve supported Windows desktop operating systems.
- You can demonstrate proactive self-directed learning.
- A strong team ethic - where we’re all in this together.
- Legal entitlement to work in NZ long-term
Benefits
We are a supportive team and the successful candidate will receive access to a staff benefits app with discounts to a number of retailers across the country, access to an employee assistance programme and a fantastic office based in Parnell Auckland, with amazing views and good coffee (including free coffees from the café downstairs on Mondays!)
Exceptional People Exceptional Care: Radius Care is a New Zealand owned and operated company; we specialise in health and aged care for the elderly and disabled. Currently we have 23 locations nationwide, employing over 1600 staff and providing professional aged care for more than 1700 residents. We are one of the leading health care providers in New Zealand.
Radius Care supports equality and diversity in our workforce. We are committed to providing equal employment opportunities, development of your career pathway, and a safe and healthy work environment. We welcome all applicants, regardless of gender, ethnicity, marital status, age, disability, sexual orientation, and religious beliefs; we value the experience that you will bring to our organisation.
E kaha tautoko ana a Radius care I te ōritetanga, me te kanorau ā ō atou nei kaimahi. E pirihonga ana mātou ki te whakaroto I ngā whiwhinga mahi whakaōrite, me te whakawhanake I tō umanga ngaio. Āno hoki , kia haumaru , kia hauora hoki tō atou whaitua mahi. Tēnei te mihi maioha ki a kōutou , ngā kaitono kātoa. Āhakoa nō hea koe , āhakoa te pakeke , tō ira tangata rānei. E whai tīkanga ana tō atou nei rōpu whakahaere, I ngā wheako whaiaro maha kei a kōutou kātoa.
